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I bought a new Tracer laptop and one of the hinges came completely apart from the rest of the chasis only 10 months after the purchase. I contacted support and sent pictures of the problem, they will not repair the damage. Also, the charging port no longer works, so...
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Cyber_Tech2
Cyber_Tech2

We do deeply apologize for this matter. However as stated in our warranty policy any misuse, improper care, and wear & tear, is something not covered under our normal warranty...

1.9
I didn't like
  • Technical support was rude and no help
  • Warranty was valid but company chose not to fix the problem
  • Cheap shoddy work on laptop build
#1056779
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I purchased a custom system from them. The case was not wired properly and there was a defective motherboard and a defective video card. You have to pay to ship it for service despite it being their fault. They claimed it was damaged during the return trip and refused...
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1.7
Stephens City, Virginia
I didn't like
  • Still defective after repair
#936376
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My son bought a computer from CyberpowerPC for christmas for the 1500$ he was saving for years (!!!) and after only 2 month it broke down without doing anything special on the computer. It was rebooting over and over - endless. The tech support asked me to remove RAM...
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Anonymous
Anonymous

you know, you couldve bought a new mobo and cpu along with some new ram but keep the old graphics card. that way you can fix it without sending it back

Anonymous
aod

Graphics card unlikely to cause that problem but RAM certainly could

3.3
I didn't like
  • Still defective after repair
  • Quality
  • Support
#610693
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CyberPowerPC - Melted batteries in cp900avr power supply
CyberPowerPC - Melted batteries in cp900avr power supply
CyberPowerPC - Melted batteries in cp900avr power supply
CyberPowerPC - Melted batteries in cp900avr power supply
I had used the cyber power cp900 avr uninterruptible power supply to protect my equipment for several years until the unit stopped working displaying a fault warning. I disconnected it and used a regular power strip for a while. When I got around to opening the...
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Anonymous
Anonymous

At least you got a fault warning. I have a 1350AVR. My wife was at the desk, when she thought the desk light was smoking. I went to unplug the light, only to find my CP1350 sm...

I didn't like
  • Near house fire
#591507
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Received not one, not two, not three, but four bad computers from best buy online store. Christmas gift for 9 year old. Jan 15 and returning the 4th bad unit for refund. I guess it's time to try another company. I can't believe Best Buy is continuing a business...
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#582751
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As I had previously had APC UPS' nested to increase the battery backup time and as that configuration had been successful, I purchased three of Cyberpower's SX625G 625VA UPS devices. When the 3rd device from the power outlet exploded in a shower of sparks, smoke and...
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1.0
#543923
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ok I bought myself a cyberpower gaming pc from pc world and the 12v psu lead runs across the top of the pci slots,so I cant put in my wifi card.why would a big company cut such a corner when they could easly have fitted a 4 pin extension that costs less than a £1 or...
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#512560
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I purchased my PC on 5/3/2013. I was quoted that it would be shipped by 5/17/2013 which is already a very long time but I was willing to wait. I emailed customer service on 5/19/2013 because on the order status chart nothing had been updated once since the order was...
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#410805
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I purchased a computer from Cyber Power about 10 months ago. I honestly have nothing good to say about it. I have had to turn in the computer for maintenance 3 times so far. So far they have had to replace my video card twice. I just turned it in again and...
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#409966
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Ordered a top of the line gaming pc from cyberpowerpc. The Flash card reader wasn't even screwed to the mounting bracket and it was just hanging by the wires. I ordered the case fan upgrade with blue LED fans and they didn't even install one of the fans on...
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#367219
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